Conversations add-on
A shared WhatsApp inbox for your whole team
Front desk, professionals and the AI answering the same WhatsApp number from the browser. Every conversation has an owner, whoever is waiting shows first, and appointments are booked without leaving the chat.
Several people answering one number at the same time
The AI pauses on its own when someone on the team replies
Works with the Official API and with the QR code connection
7 days free • No credit card • Cancel anytime
AI and team on one number
Conversations
Emily Carter
14:02
Could it be 3pm?
James Walker
13:48
I'd like to talk to a person
Requested a person
Sophie Turner
13:31
Are you open on the bank holiday?
25 min ago
Emily Carter
Front desk
Hi! Do you have anything tomorrow afternoon?
AI
Yes! Anna is free tomorrow at 3pm or 4:30pm. Which works best?
Could it be 3pm?
AI paused in this conversation
Julia · Front desk
All set, Emily! You're booked with Anna 😊
Internal note: prefers to be seen by Anna
Type / for saved replies
No client forgotten
How it works
A client messages your WhatsApp
The message shows up in the dashboard inbox right away, with photos, voice notes and documents.
The AI answers or calls the team
With the AI on, it books and answers questions. When the client asks for a person, the conversation moves to "Requested a person".
Whoever replies takes it
The conversation stays with whoever replied or whoever you assigned. If nobody answers in time, it goes back to the queue.
Features
Everything the front desk needs, in one place
An organised team
Assign a conversation to a person or to a group, like Front desk or Billing. In "Mine", each person sees only their own.
Nobody left waiting
See how long each client has been waiting. If nobody replies within the time you set, the conversation goes back to the queue.
AI and team together
The AI pauses when someone on the team replies, and you resume it with one tap. When it needs a person, the conversation shows under "Requested a person".
Saved replies
Type "/" to use saved replies, with WhatsApp bold and italics. Your name can go along with the message.
Nothing gets lost
Internal notes only the team sees, colour tags, pinned conversations and search. Voice notes become text, and the AI uses the transcript.
The client at your side
Upcoming appointments, balance and packages next to the conversation. "New appointment" opens with the client already filled in.
On the Official API, restart conversations that went quiet more than 24 hours ago with Meta-approved templates. Meta charges for those messages separately.
Who it’s for
Your whole team on one WhatsApp, with the AI alongside.
Pricing
Conversations
Billed monthly on the same invoice as your plan
Added to your plan’s monthly invoice
Included in the 7-day free trial
Turn it on or off from the dashboard, no commitment
FAQ
Frequently asked questions
Optional add-ons
Other add-ons
Conversations, Clinical records and the Integration API add on to your plan. Turn them on from the dashboard, try them during the 7-day free trial and switch them off whenever you like.
Facial aesthetics form
Allergies: aspirin
Signed on 14/10 at 09:12 · Android
Clinical records
Add-onIntake forms, consent and history for each client, paper-free.
- Form sent automatically when booked
- Consent signed on the client's phone
- Allergies highlighted on the calendar
- Before and after photos and notes kept
Billed monthly on the same invoice as your plan
Explore the add-on
POST /v1/bookings
{ "start": "…", "services": [ … ] }
201 Created
Integration API
Add-onConnect your website, CRM or automations to RobotiZap.
- One key for each system
- Permissions area by area
- Calendar and clients always in sync
- Connect any system
Billed monthly on the same invoice as your plan
Explore the add-on
Your whole team on one WhatsApp, with the AI alongside.
7 days free • No credit card • Cancel anytime
Start free trial